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Title
Text copied to clipboard!Patient Service Representative and Phlebotomist
Description
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We are looking for a dedicated and compassionate Patient Service Representative and Phlebotomist to join our healthcare team. This dual-role position is essential in ensuring a positive patient experience while also performing accurate and safe blood collection procedures. The ideal candidate will be the first point of contact for patients, providing excellent customer service, scheduling appointments, verifying insurance, and maintaining accurate patient records. In addition, the candidate will be responsible for drawing blood specimens for laboratory testing, ensuring proper labeling, handling, and transportation of samples.
As a Patient Service Representative, you will greet patients, answer phones, manage front desk operations, and assist with administrative tasks. You will be expected to maintain a professional and friendly demeanor, ensuring that patients feel welcomed and supported throughout their visit. Attention to detail, strong communication skills, and the ability to multitask in a fast-paced environment are essential.
As a Phlebotomist, you will perform venipuncture and capillary punctures, follow strict protocols for infection control and specimen handling, and ensure patient comfort and safety during procedures. You will also be responsible for maintaining phlebotomy equipment, managing inventory of supplies, and adhering to all regulatory and compliance standards.
This position requires a high level of professionalism, empathy, and technical skill. You must be able to work independently and as part of a team, demonstrating a commitment to patient care and clinical excellence. Previous experience in a healthcare setting and certification in phlebotomy are highly preferred.
If you are passionate about helping others and have the skills to provide both administrative and clinical support, we encourage you to apply for this rewarding opportunity.
Responsibilities
Text copied to clipboard!- Greet and assist patients in a professional and friendly manner
- Schedule appointments and manage patient check-in/check-out
- Verify insurance information and collect co-pays
- Maintain accurate and up-to-date patient records
- Answer phone calls and respond to patient inquiries
- Perform venipuncture and capillary blood collection procedures
- Label and process specimens according to protocol
- Ensure proper handling and transportation of blood samples
- Maintain cleanliness and organization of phlebotomy area
- Follow infection control and safety procedures
- Monitor and restock phlebotomy supplies
- Collaborate with healthcare team to ensure quality patient care
Requirements
Text copied to clipboard!- High school diploma or equivalent
- Certification in phlebotomy from an accredited program
- Minimum of 1 year experience in a healthcare setting
- Strong communication and interpersonal skills
- Ability to multitask and work in a fast-paced environment
- Proficiency in using electronic medical records (EMR) systems
- Knowledge of medical terminology and insurance procedures
- Attention to detail and accuracy in data entry
- Compassionate and patient-focused attitude
- Ability to follow strict protocols and procedures
- Basic computer skills including Microsoft Office
- Bilingual skills a plus
Potential interview questions
Text copied to clipboard!- Do you have a current phlebotomy certification?
- How many years of experience do you have in a healthcare setting?
- Are you familiar with electronic medical records systems?
- Can you describe your experience with patient scheduling and insurance verification?
- How do you ensure patient comfort during blood draws?
- Are you able to work flexible hours, including weekends if needed?
- What steps do you take to maintain a clean and safe work environment?
- Have you worked in a dual-role position before?
- How do you handle difficult or anxious patients?
- Are you comfortable working independently and as part of a team?
